Thanks for purchasing our jewelry.
Our jewelry pieces are created with the highest quality silver but even the finest sterling silver jewelry will lose its lustre if not properly cared for. Oxygen and moisture in the air will tarnish sterling silver jewelry, so it's important to properly store your jewelry to help minimize the oxidation process. To avoid tarnishing, store each piece of jewelry in an airtight (Ziploc) bag with an anti-tarnish tab or a packet of silica or a piece of chalk in the storage bag. If you need to clean your jewelry, we suggest using a jewelry cloth. Avoid abrasive cleaners, detergents and commercial jewelry cleaners, especially if the pieces have an oxidized finish.
All of Ozay Jewelry is handcrafted and all efforts will be made to keep the piece as true to the photos as possible. However, due to the nature of the product, color and sizes may vary slightly. We cannot guarantee that your computer monitor's display of any color will be accurate.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time, without notice. We shall not be liable to you or to any third party for any modification or price change.
Ozay Jewelry collects just the amount of information necessary to enable us to serve your needs. Items like name, address information, email, etc. allow us to process your orders and make your visits to our website as convenient as possible. When we do collect Credit Card information we delete the number from our server as soon as it is processed. We will not store your credit card information on our site for your safety and security. While your information is on our site and in transit we do what we can, using the latest in security products, to ensure its safety. Ozay Jewelry takes your privacy very seriously. No one outside the company gets your name, email, or any other piece of information, and only those with a need to know to have access to it within the company. We gather and keep the least amount of information necessary in order to make your experience at our website as convenient as possible.
We are not accepting exchanges as many of our pieces are unique. We are accepting returns for a refund. In order to be eligible for a refund, you must contact us within seven (7) days of delivery and the product must be returned to us within fourteen (14) calendar days of delivery. The product must be in the same condition that you receive it, without any signs of wear and tear and undamaged in any way. Please note that shipping charges are non-refundable.
Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or we received the product after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact us at firstname.lastname@example.org
We are offering flat rate shipping at 18.00$ in Canada and the United States and free shipping in Canada and USA on purchases over $200.00. International shipping is available for CA$35.00. All orders are processed within 1 to 3 business days (excluding weekends and holidays).
In Canada, your order will be shipped using Canada Post Expedited Parcel with a tracking number unless otherwise specified. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Shipping upgrades are available.
In the United States, your order will be shipped using Canada Post Tracked Packet USA. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Shipping upgrades are available.
Anywhere else in the world, your order will be shipped using Canada Post International Tracked Parcel Air. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Shipping upgrades are not available
Please note that unless otherwise stated, delivery estimates are only estimates and are not guaranteed delivery times, should not be relied upon as such and do not form part of the contract between Ozay Jewelry and you. We do our best to ensure your product arrives during the guaranteed shipping window, however, Ozay Jewelry is not responsible for delays, or lost or damaged packages by our shipping carrier.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). The buyer is responsible for ensuring the product can be imported to the destination as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
The entire content of this website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name Ozay Jewelry or Ozay Designs is the sole property of Ozay Jewelry. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organization to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.